DIA 2021 Annual Conference
It’s been a long, difficult, frustrating, eye-opening, crazy year! The DIA Conference and our enjoyable week in Cabo is also long overdue! Let’s keep the great conversation from the Mid-year “Get Together” rolling; we can’t wait to see everyone!
2021 Speaker Lineup
Josh Peterson, Bering McKinley
As the founder and CEO of Bering McKinley, a management consulting firm that serves IT Solution Providers, Josh will discuss the roadblocks and expectations to Service Management.
Service is the backbone of your business. It’s not enough to just solve your client’s technical issues. If you want to achieve the next level, you have to master advanced dispatch and service concepts, models, and ultimately a blueprint for managing and leading profitable service teams.
With an MBA and an undergraduate degree in education, Josh has studied how organizations work, how to train owners and staff on new and difficult concepts, and how to build teams that succeed for everyone involved.
Josh’s presentations at IT Nation, Autotask Community Live, Tech Select, Channel Pro, and other major industry events are filled with real-life scenarios, humor, and a harsh dose of accountability.
Bridging the Generation Gap: Managing Multiple Generations
As an internationally recognized Multi-Generational Workplace Consultant, Ashira will bring solutions that support the needs of today’s workforce.
The workforce is now made up of five generations spanning six decades, and trying to do most of it remotely. Teams today are comprised of three or four generations, and leaders are now managing employees who are both older and younger than them.
This has lead to a shift in workplace dynamics that impacts all aspects of business – from hiring and attracting talent, to managing, engaging, and retaining employees.
Ashira will provide attendees strategies and tools they can use to work with their teams more effectively. Highlights include learning how to support the needs of a generational diverse workforce, lead across generations, manage Millennials and Gen Z, and drive overall engagement.